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Free Delivery Information

 

Your Annoushka jewellery will be delivered fully insured by our trusted trackable couriers and arrive beautifully gift wrapped, packaged in a discrete plain black box.

 

CHRISTMAS DELIVERY DATES

To receive your gifts in time for Christmas, please order by the dates listed below:


UK

By Friday 21st December, however same day deliveries in London are available on Christmas Eve until midday.

EU

By Thursday 20th December

US

By Wednesday 19th December

Rest of the world

By Monday 17th December



Extended returns periods

If you purchased your piece between November 1st and December 31st, you have until 8th of January to return your item (or 28 days from the date of receipt – whichever is longer).


If you are buying a gift and you would like to arrange an extension of the returns period, we will be very happy to help. To arrange an extension please contact customer services prior to making your purchase.


UK

FREE SAME DAY DELIVERY TO LONDON

Free London same day delivery service is available within central London.
Orders must be placed before 2pm Monday to Friday for same day delivery.
Any eligible order placed after 2pm will arrive the next working day. If you have any queries, please contact customer services who will be delighted to help.


FREE NEXT DAY DELIVERY TO THE UK

UK orders are dispatched for next day delivery via Royal Mail Special Delivery (by 1pm) or DHL Express (by end of day) as selected at checkout. Any orders placed before 2pm Monday to Friday are guaranteed to arrive the next day. Any placed between 2pm Friday and 2pm Monday will arrive on Tuesday.

To request Special Delivery before 9am (UK only) please contact customer services with your order number.


INTERNATIONAL DELIVERY

All international orders are fully insured and are sent via a secure tracked service. For delivery outside the EU, UK & US please checkout using our BorderFree site by selecting the destination country using the flag in the top right hand corner of the page.

 

EUROPE

Free Royal Mail Tracked and Signed Service: 3 – 5 working days
FedEx Priority: Overnight
DHL Express: Overnight
For FedEx International Priority or DHL Express on orders under 500Euro a shipping charge of 20Euros may be applied. Free delivery with Royal Mail is always available.

 

US

Free Royal Mail Tracked Service: 5 – 7 working days
FedEx Priority: Next Day
DHL Express: Overnight
For FedEx International Priority & DHL Express on orders under $500 a shipping charge of $30 may be applied.
Free delivery with Royal Mail is always available.

 

REST OF WORLD

All international orders are fully insured and are sent via a secure tracked service. For delivery outside the EU, UK & US please checkout using our BorderFree site by selecting the destination country using the flag in the top right hand corner of the page.

 

We aim to dispatch all orders within one working day, all parcels are shipped via a secure tracked service. You will be notified by email as soon as your item has been dispatched and your Annoushka jewellery will arrive beautifully gift wrapped and packaged in a discrete plain black box.

 

Detailed delivery information is outlined above. If you have any queries, please contact customer services who will be delighted to help.


DUTIES AND TAXES

UK & EU - Orders are inclusive of VAT. USA - Orders are exclusive of UK sales tax (VAT). US Import Duties are applied at checkout such that orders will be shipped duty paid. Please note that Annoushka Jewellery cannot be liable for any additional local sales taxes imposed. Rest of the World Orders can be placed inclusive or exclusive of duties to the destination country using our secure BorderFree checkout. Please select the destination country using the flag in the top right of the screen to be taken to the Global website.
Please note that Annoushka Jewellery cannot be liable for any local import duties and taxes imposed.


RETURNS

Individual stores operate their own Terms and Conditions, as a result, the Annoushka.com returns department is only able to accept returns for items bought online.


If you bought your item in one of our concessions or boutiques, please contact the store directly, where the manager will be very happy to help. Should you wish to return your purchase from Annoushka.com, we offer a 28 day returns and exchange policy. Pieces must be returned unworn, in the original packaging, with security tags in place.


To read more on our returns policy, please view here.

Services Directory

 

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